Technology Infrastructure

ASR has best-of-breed technology equipment and software for its offshore Call Center and Back Office operations. Sourced from world-class vendors like Quintum and Dell, this infrastructure has been designed to deliver maximum uptime with a focus on creating a suitable work environment for call center & ASR service delivery.

Our infrastructure incorporates high-speed, redundant, reliable voice and data networks to suit call center requirement, best-in-class technologies and support from a highly skilled technology support team experienced in call center.

Our IT and telecom infrastructure is fully redundant and easy-to-upgrade. This ensures that services are consistently available for diverse operations and can be scaled as per the customer’s requirements within expected timelines.

Salient features of our technology infrastructure

Redundancy.

• Redundancy In IPLC Connectivity.
• Redundancy in Voice TI’s.
• Redundant Modules In Key Systems.
• Redundant Core Switches.
• Redundancy In Last Mile.

Scalability.

• Scalable Systems.
• Scalable Network Architecture.
• Scalable Cabling Design.

Security.

• PIX Firewall
• IDS.
• Trend Micro Anti-Virus Products.
• WebSense URL Filtering.
• VLANs.

Disaster Recovery & Redundancy / Systems & Network Redundancy

• All the Servers are backed up periodically by the Backup Administrator.
• Strategy for primary, secondary and log files.
• Daily complete database backups are taken.
• Differential backups are taken accordingly on some of the databases to decrease the backup
• Transaction Log Backups are taken periodically to avoid data loss.
• All the backups are stored on different location.