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Technology Infrastructure

ASR has best-of-breed technology equipment and software for its offshore Call Center and Back Office operations. Sourced from world-class vendors like Quintum and Dell, this infrastructure has been designed to deliver maximum uptime with a focus on creating a suitable work environment for call center & ASR service delivery.

Our infrastructure incorporates high-speed, redundant, reliable voice and data networks to suit call center requirement, best-in-class technologies and support from a highly skilled technology support team experienced in call center.

Our IT and telecom infrastructure is fully redundant and easy-to-upgrade. This ensures that services are consistently available for diverse operations and can be scaled as per the customer’s requirements within expected timelines.

Salient features of our technology infrastructure

Redundancy.

  • Redundancy In IPLC Connectivity.
  • Redundancy in Voice TI’s.
  • Redundant Modules In Key Systems.
  • Redundant Core Switches.
  • Redundancy In Last Mile.

Scalability.

  • Scalable Systems.
  • Scalable Network Architecture.
  • Scalable Cabling Design.

Security.

  • PIX Firewall
  • IDS.
  • Trend Micro Anti-Virus Products.
  • WebSense URL Filtering.
  • VLANs.

Disaster Recovery & Redundancy / Systems & Network Redundancy

  • All the Servers are backed up periodically by the Backup Administrator.
  • Strategy for primary, secondary and log files.
  • Daily complete database backups are taken.
  • Differential backups are taken accordingly on some of the databases to decrease the backup
  • Transaction Log Backups are taken periodically to avoid data loss.
  • All the backups are stored on different location.

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